Return & Refund Policy

1. Returns

We accept return or resolution requests for damaged, defective, incorrect, or incomplete items within 14 days of delivery.

All requests are subject to review and approval based on the issue, product condition, supporting evidence, and available fulfillment options.

If more than 14 days have passed since delivery, we may not be able to offer a return or refund. Quality-related cases reported after 14 days may be reviewed case by case.

1.1 Eligibility

To review a quality-related request, please provide:

• Your order number
• Proof of purchase
• A clear description of the issue
• Photos or videos showing the issue, if applicable

Return or refund requests may be declined if:

• The product was not purchased directly from laybirdcoffee.com
• The issue cannot be verified
• The item shows signs of misuse, accidental damage, or unauthorized modification
• The request is based on preference, change of mind, or an incorrectly selected size or specification

1.2 How to Request Support

To request support, please contact us at:

hello@laybirdcoffee.com

Please include your order number, reason for the request, and any relevant photos or videos.

If your request is approved, we will provide the next steps. Returns sent without prior approval will not be accepted.

1.3 Return Shipping

Return handling may vary depending on your location, product condition, and fulfillment method.

If a physical return is required, we will confirm the return method, return address, and cost responsibility after reviewing your request.

Please do not send any item back before receiving return instructions from LAYBIRD.

1.4 Resolution Options

Depending on the issue and available fulfillment options, approved quality-related cases may be resolved through one or more of the following:

• Replacement parts
• A replacement item
• A refund, if applicable
• Another approved resolution

A physical return may not always be required, especially for international orders or cases where replacement support is more practical.

1.5 Return Exclusions

We do not accept returns or refunds for:

• Products without valid proof of purchase
• Products not purchased directly from laybirdcoffee.com
• Gift cards
• Items marked as non-returnable at the time of purchase
• Change-of-mind or preference-based returns
• Incorrect size or specification selected by the customer
• Products damaged by misuse, improper care, accidental damage, or unauthorized modification

For orders placed via Amazon or authorized distributors, please contact those platforms directly.

2. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method
• Processing time may take up to 10 business days
• Shipping fees, taxes, duties, and handling fees are non-refundable unless otherwise required or approved

Once your return, evidence, or approved case details have been reviewed, we will notify you of the refund decision.

3. Conditions by Scenario

4. Cancellations

Orders may be cancelled before shipment only.

If an order has already been processed or shipped, cancellation may not be available. Payment processing fees may be deducted where applicable.

5. Damages & Issues

Please inspect your order upon delivery.

If your item is damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photos or videos so we can review the issue quickly.

6. Contact Us