Frequently Asked Questions

Yes. We offer free standard shipping on orders over US$90. For orders under US$90, a standard shipping fee applies at checkout.

Orders are usually processed within 3 business days after order confirmation. Processing time excludes weekends and public holidays.

Estimated delivery times vary by country and region. For the United States and Canada, standard delivery is usually 8–15 business days. For many European countries, Australia, Japan, South Korea, and Thailand, delivery is usually around 5–10 business days. Some regions may take longer due to customs or local carrier processing.

Once your order has shipped, tracking information will be sent to the email address used at checkout. Tracking updates may take 24–48 hours to appear after shipment.

Please contact us as soon as possible with your order number and the correct shipping address. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Orders may be cancelled or modified before shipment only. If your order has already been processed or shipped, cancellation or changes may no longer be possible.

Please contact us immediately with your order number and the correct information. Incorrect or incomplete shipping details may cause delivery delays or failed delivery.

Available payment methods are shown at checkout and may vary by region.

All return requests are subject to review and approval based on product condition, proof of purchase, and applicable logistics arrangements.

For non-quality-related returns, customers are generally responsible for return shipping costs. Original shipping fees, taxes, duties, and handling fees are non-refundable.

Because return handling may vary by region, a physical return may not always be the most practical solution. In some cases, we may offer an alternative resolution such as a partial refund, store credit, discount code, or replacement component where applicable.

Please inspect your order upon delivery. If your item is damaged, defective, incorrect, or missing a part, contact us within 48 hours with your order number and clear photos or video. We will review the case and help with an appropriate resolution.

LAYBIRD provides support for manufacturing defects. Warranty support is reviewed case by case and does not cover misuse, unauthorized modifications, normal wear, or damage caused by improper care.

Start with your brewing workflow.

• Choose MagAttach Coffee Scale if you need a compact, magnetic modular coffee scale for espresso, pour-over, and multi-setup weighing.
• Choose Ultimate Espresso Bundle if you want a more complete espresso workflow setup with weighing, puck prep, and essential tools in one bundle.
• Choose Tri Series Puck Prep Bundle if you already have a scale and want to improve your espresso puck prep with a pressure tamper and gravity distributor.

For detailed dimensions, materials, compatibility, and what’s included, please visit each product page.

MagAttach Coffee Scale is designed for both espresso and pour-over brewing. Its magnetic modular setup helps you switch between different brewing workflows with one compact scale.

The magnetic dosing cup is designed to fit 53–58mm baskets. It does not fit 51mm baskets. Please check your basket size before ordering.

Ultimate Espresso Bundle includes MagAttach Coffee Scale, TriSpin Gravity Distributor, and TriPress Pressure Tamper for a more complete espresso workflow. Please check the product page for the latest included items and size options.

Tri Series Puck Prep Bundle includes TriSpin Gravity Distributor and TriPress Pressure Tamper. It is designed to support a smoother puck prep workflow before espresso extraction.

Detailed size, material, compatibility, and setup information is listed on each product page. If you are unsure which option fits your setup, contact us before ordering.

For order, shipping, return, warranty, or product support, please contact hello@laybirdcoffee.com with your order number, product name, and a clear description of the issue.

To help us respond faster, please include your order number, product name, shipping country, and any relevant photos, videos, or tracking information.