LAYBIRD Support
Shipping Policy
Delivery timing depends on the destination and the warehouse fulfilling the item. U.S. local-stock orders follow a faster route; items fulfilled outside the United States need more transit time.
Last updated: August 26, 2026
Order processing
Up to 3 business days
U.S. local stock
Usually 2–3 business days after dispatch
Shipping offer
Free at US$90; otherwise US$9.99
1. How delivery timing works
- Processing: Orders are normally prepared within 3 business days after confirmation. Weekends and holidays are excluded.
- Transit: The delivery estimates below begin after dispatch and vary by fulfillment warehouse and destination.
- Tracking: A shipping confirmation email is sent when each parcel leaves the warehouse.
Carrier delays, severe weather, customs processing and other events outside our control may extend these estimates.
2. United States delivery routes
LAYBIRD uses two fulfillment routes for U.S. orders. The route is determined by available stock for the item and variant at the time the order is prepared.
Fulfilled from U.S. local stock
Eligible in-stock items ship from our U.S. warehouse for faster domestic delivery.
Fulfilled outside the United States
When local stock is unavailable, the item ships from our non-U.S. warehouse and needs additional transit time.
3. Shipping charges
- Orders below US$90: US$9.99 standard shipping
- Orders of US$90 or more: free standard shipping
The threshold is evaluated against the merchandise subtotal shown at checkout. Any available shipping option and final charge are displayed before the order is submitted.
4. Delivery estimates by destination
These are estimated business days after dispatch for items fulfilled through our non-local standard shipping route. They do not include order processing or customs delays.
| Destination | Estimated transit time | Standard route |
|---|---|---|
| United States — non-local stock | 8–15 business days | Ships from outside the U.S. |
| Canada | 8–15 business days | International standard |
| United Kingdom | 5–8 business days | International standard |
| France, Italy, Germany, Spain, Netherlands, Belgium, Ireland | 6–10 business days | International standard |
| Australia | 5–10 business days | International standard |
| Japan | 6–7 business days | International standard |
| Luxembourg, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Poland, Sweden, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Austria, Denmark | 6–10 business days | International standard |
| South Africa, Greece, Switzerland, Mexico | 8–12 business days | International standard |
| Brazil | 15–25 business days | International standard |
| Norway, Philippines | 8–10 business days | International standard |
| Chile, Colombia | 19–21 business days | International standard |
| Singapore, Vietnam | 5–6 business days | International standard |
| Malaysia, Cyprus, Saudi Arabia, Kuwait, Qatar, Bahrain, Lebanon | 8–12 business days | International standard |
| Thailand, South Korea | 5–8 business days | International standard |
| Pakistan | 11–13 business days | International standard |
| Israel, New Zealand | 6–10 business days | International standard |
| Nigeria, Ghana, Uganda, Egypt, Kenya | 13–16 business days | International standard |
| Tanzania, Angola | 11–13 business days | International standard |
| Rwanda | 9–13 business days | International standard |
| Jordan | 10–14 business days | International standard |
| Rest of the world | Timing is not fixed | Contact us before ordering if timing is critical |
5. Customs, duties and taxes
The recipient is the importer of record and is responsible for complying with destination-country requirements. Customs duties, import taxes and carrier handling fees may apply and are not included unless they are shown and collected at checkout.
Customs policies vary by country, so LAYBIRD cannot predict every charge or clearance delay. Contact your local customs office for destination-specific guidance.
6. Tracking and split shipments
A tracking number is emailed after a parcel ships. If an order is fulfilled from more than one warehouse, you may receive multiple tracking emails and the parcels may arrive on different days.
Tracking can take a short time to update after the carrier first receives the parcel.
7. Address changes
Contact us as soon as possible if the shipping address is incorrect. We will try to help, but an address cannot be changed after the order has been processed or transferred to the carrier.
8. Contact us
For shipping questions, include your order number and contact hello@laybirdcoffee.com.
